Agreement for Repair

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your AirPods, smartphone, tablet, computer, and/or any accessories (“Device”) on the service check-in form.

1.2 Reference to “us”, “we” and “our” refer to Mr. Fix, and references to “you” and “your” are references to you (“Customer), the person addressed on this form.

2.1 This Agreement shall commence from the date you book a repair and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.

2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.

2.3 We shall use Genuine, OEM, or High-Quality compatible parts for the repairs of all Devices.

2.4 We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service if any adjustments need to be made

2.5 Any time estimate for completion of the service, that may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.

2.6 We shall notify you when the Device has been repaired. If necessary, we shall send a reminder and the device will be recycled if not collected by day 60 to cover our costs.

2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.

2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to ti